All shipping is the responsibility of the third party postal service or the supplier and not that of: Hira Online. We cannot take responsibility but we will assist all our customers with any issues.

UK DELIVERIES

Please find our shipping prices below. All weights are shown on the product pages on the website.

Shipping depends on the total weight.

• - Larger items(over 1kg) will be shipped via courier APC at the standard courier shipping rate.  Some fragile mosaic items and silver jewellery of higher value will be shipped via  courier.
• Small parcels are sent with whistl on a partially tracked service.
• - Shipping times given are after despatch of the order, not the day of placing.
• - Small parcel are the following size - Max L 45cm. x W 35cm. x D 16cm, if the package exceeds this then the shopping cart will charge for courier delivery (£4.95)
• We also have a Courier Express Service  which is for same day dispatch of your order if placed before 1pm ( Excluding Weekends and Bank Holidays) for a additional  £3.00

EU Deliveries , unfortunately it is not possible at this time , however we will review this when we have more information. We apologise for the inconvenience caused.

OUTLYING REGIONS

*Delivery can take upto 5 working days

**The following postcodes fall into the Scottish Highlands and Isles.
AB37-AB38, AB41-AB56, FK17-FK21 , HS, IM, IV1 - IV56, KA27 & KA28, KW, PA20 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH44, PH49 & PH50,PO30 - PO41, TR(21-25), ZE

International Standard Service

Small items up to 500 grams (including packaging) can be shipped as DHL Packet Plus.  This service is tracked and signatures are available on over 80% or deliveries.

You will receive an automated email from DHL with your tracking details, you can track your order here;

https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

*For ZONE 6 , if bulky or high quantity of items purchased then the shipping price will be more than the standard price paid  as this is based on the total volume weight of the order, and therefore you will be notified about this by email.

Please note: we are unable to send liquids by DHL packet plus (such as fragrance oils, essential oils, massage oils and room sprays).

Shipping Dangerous Goods

Some of our products are classed as dangerous goods (Pure Essential oils, Blends, Essential oil Mists, Room Sprays, Organic essential oils or products which contains alcohol such as Aroma Mists or Perfumes.) We can confirm that we can Ship Dangerous Goods by road ONLY. We are unable to send dangerous goods by air.

UK SHIPPING TERMS AND DETAILS

  DESPATCH TIMES 

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3-4 working days,

UK Orders should be delivered within 3-5 working days after despatch. ( please bear in mind there may be a slight delay with royal mail especially during the current situation) so please allow upto 7 working days for delivery.

If Courier Express Service shipping option is chosen then orders once dispatched  are delivered the next working day with APC.

 METHODS OF DELIVERY

For UK courier orders we use the courier APC when your order is despatched  you will receive an automatic despatch email and tracking details.

Orders sent via the postal service (small parcel) are sent with Whistl , You will receive a tracking number in the dispatch email, however this is only a partially tracked service.

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3 working days,

For orders placed after 4.30pm, the working day commences at 8am the next day.

BFPO/PO BOX ADDRESSES

We cannot ship to a PO Box address via courier within the UK

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@hiraonline.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@hiraonline.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.